Effective Date: May 27, 2025
Thank you for doing business with Zolt Traders LLC. We are committed to providing high-quality wholesale products and services to our clients. Please read our Refund and Return Policy carefully before making a purchase.
By placing an order on www.zolttradersllc.com, you agree to the terms outlined below.
1. Eligibility for Returns
As a B2B wholesale supplier, our return policy is subject to certain conditions:
✅ We accept returns or refunds only under the following circumstances:
- You received the wrong product or brand that was not included in your confirmed invoice.
- The items were damaged or defective upon arrival.
- The products were expired or near expiry (within 30 days) at the time of delivery.
- There was an error from our side during packaging or shipment.
🚫 We do not accept returns in the following cases:
- If you change your mind after the order is processed or shipped.
- If the product was purchased by mistake.
- If items were damaged due to improper handling after delivery.
- If the product was used, opened, or tampered with.
2. Timeframe for Return Requests
All return or refund requests must be submitted within 7 days of receiving the products.
Requests made after this period may not be accepted.
3. How to Request a Return or Refund
To initiate a return or refund, please contact us at:
📧 Email: info@zolttradersllc.com
📦 Subject Line: Return Request – Order #[Your Order Number]
Include the following details:
- Your business name and order number
- A brief explanation of the issue
- Photo evidence (if applicable) showing the product’s condition
Our team will review your request and respond within 2–3 business days.
4. Refund Process
Once your return request is approved:
- You will be instructed on how and where to return the items.
- After inspection, if the return is accepted, we will issue a refund to your original payment method.
- Refunds are processed within 7–10 business days after we receive the returned items.
5. Shipping Costs
- If the error was on our end, we will cover the return shipping cost.
- If the return is due to any other reason, the customer is responsible for return shipping fees.
6. Damaged in Transit
If your products arrive damaged due to shipping, please contact us immediately with photo evidence. We will work with the shipping carrier to resolve the issue and offer a replacement or refund as appropriate.
7. No Refund Policy for Digital Services
If you purchase digital services (such as brand approval help, product research reports, or consultations), these are non-refundable once the service has been delivered or partially rendered.
8. Contact Information
If you have any questions about this Refund and Return Policy, feel free to contact us:
📧 Email: contact@zolttradersllc.com
🌐 Website: www.zolttradersllc.comd returns.